At MDlet, we value communication and strive to provide superb customer service, we’ve summarized some Frequently Asked Questions below, but if you have any other questions, please fill our contact form and one of our support specialist will get back to you within 24-48 hours.
If your contact is regarding a specific order, don’t forget to add your order number so we’re able to identify it and reply with the most accurate information.
We’re always here for you!
Frequently Asked Questions
Yes! Our website uses bank level security through a Secure Sockets Layer (SSL) encryption, all personal information is securely stored and never shared with third parties.
All our retail and online payments are processed via Square, we do not store financial information and we have no access to our customers credit card data.
You can read more about Square security layers here.
Our wholesale orders are processed through wire transfers.
You can track your order by clicking on the tracking link sent to you via email once your order is shipped and also you can click here to see our tracking form, type your order ID and the email address you used at the time of purchase, if you have any questions, you can always use our contact form.
When you place an order, your order status changes to “processing”, this means that your order was successfully received by our team and we’re getting it ready to ship.
Once your order is shipped, you will receive a confirmation email along with its tracking code and the order status will change to “complete”.
Domestic (USA) orders take from 3 to 14 business days via USPS, depending on the shipping method you select at checkout.
International orders take from 7 to 21 business days, also depending on your shipping method.
All orders have a handling time of up to two business days.
Yes! We ship worldwide via FedEx and DHL, you should be able to check shipping fees on the checkout page.
If you have any questions, feel free to contact us for more information.